Physician Office Floater, Certified (MA)

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. 

Provides direct patient care and supports the physician in delivering high-quality medical services while ensuring a seamless patient experience. This role also assists the front office as needed, ensuring smooth daily operations, patient satisfaction, and practice growth and retention. The position requires a balance of clinical and administrative responsibilities, with an emphasis on professionalism, attention to detail, and patient-centered care.

The Physician Office Float will perform the following functions (other duties may be assigned as needed):

1. Front Office Support/45%

• Assist with scheduling/canceling appointments, check-in, and check-out.
• Answer inbound calls promptly and professionally.
• Verify patient demographics and insurance information.
• Collect co-payments/coinsurance and outstanding balances.
• Perform administrative duties and support clinical staff as needed.

2. Clinical / Patient Care/45%

• Collect and document accurate demographics, medical history, and other clinical data in EMR.
• Record vital signs and administer injections, splints, and dressings.
• Prepare patients for examination and accompany them to rooms.
• Maintain exam/treatment rooms and inventory of supplies.
• Administer vaccinations per provider orders.
• Assist physician and staff during exams, treatments, and testing.
• Demonstrate working knowledge of medical terminology.
• Perform lab duties, including phlebotomy, specimen collection, labeling, and chain of custody.
• Ensure medications are in date and supplies are adequately stocked.
• Safeguard patient rights by maintaining confidentiality of all personal, medical, and financial information.

3. Patient Engagement & Retention/10%

• Welcome patients in person and by phone; answer inquiries or refer appropriately.

Support practice growth and retention by delivering excellent service and engagement

• Strong knowledge of medical terminology, clinical procedures, and infection control standards.
• Familiarity with HIPAA regulations and ability to maintain strict confidentiality of patient records.
• Basic understanding of insurance verification and billing processes preferred.
• Proficient in Microsoft Office (Word, Outlook, Excel) and adaptable to new software.
• Excellent interpersonal, communication, and customer service skills to ensure positive patient experience.
• Strong organizational and multitasking skills, with the ability to prioritize in a fast-paced environment.

High school diploma or GED required. Graduate of an accredited Medical Assistant program, or equivalent combination of education and experience where two years related experience equals one year of schooling.

• Minimum 1–2 years of experience in a medical office, ambulatory care setting, or physician practice preferred.
• Experience with electronic medical records (EMR) systems required; Athena or EPIC experience preferred – location dependent.
• Minimum 1-2 years of phlebotomy experience.
• Prior experience in both clinical support (e.g., phlebotomy, injections, vitals) and front office functions (scheduling, insurance verification, collections) strongly preferred.
• Certified/Registered Medical Assistant
• Phlebotomy Certification
• Current American Heart Association BLS Certification Card

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence. 

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.